Our Policies & Services

Privacy Policy

At Thor Guard Security, we prioritize the confidentiality and security of our clients' and employees' personal information. Our Privacy Policy outlines how we collect, use, protect, and manage data in compliance with Ghana’s Data Protection Act and international best practices.

Information Collection

We gather personal data when clients engage our services, visit our website, or submit inquiries. This includes:

  • Client Data: Names, contact details, property addresses, and security needs.
  • Employee Data: Background checks, training records, and employment history.
  • Website Data: Cookies and analytics to enhance user experience.

Use of Information

Personal data is used to:

  • Deliver customized security solutions.
  • Process employment applications and manage personnel.
  • Improve service quality through feedback analysis.
  • Comply with legal and regulatory requirements.

Data Protection Measures

We implement robust security protocols:

  • Encryption: SSL/TLS for secure online transactions.
  • Access Control: Only authorized personnel handle sensitive data.
  • Regular Audits: System checks to prevent breaches.

Third-Party Sharing

Client information is never sold. Limited disclosure occurs only when legally mandated (e.g., law enforcement) or to trusted subcontractors bound by strict confidentiality agreements.

Your Rights

Clients and employees can:

  • Request access to or correction of their data.
  • Opt out of non-essential communications.
  • Request data deletion where permissible.

Service Terms

Thor Guard Security’s Terms of Service define the expectations, responsibilities, and limitations governing our client relationships. Our services are provided under clearly defined terms that ensure quality, reliability, and accountability. All contracts include service level agreements with measurable performance indicators.

Service Delivery

  • Trained Personnel: All guards undergo rigorous screening and continuous training.
  • 24/7 Availability: Emergency response teams are always on standby.
  • Customized Solutions: Security plans are tailored after thorough risk assessments.

Client Responsibilities

To ensure seamless service, clients must:

  • Provide accurate property layouts and security needs.
  • Maintain a safe environment for our personnel.
  • Adhere to agreed payment schedules.

Limitations of Liability

While we strive for excellence, certain limitations apply:

  • Coverage Scope: We’re liable only for incidents during active service hours.
  • Force Majeure: Unforeseen events (natural disasters, civil unrest) may disrupt services.
  • Financial Liability: Claims are capped at three times the monthly service fee.

Contract Termination

Clients may terminate with 30 days’ written notice. Immediate termination occurs for:

  • Non-payment beyond 15 days.
  • Threats/violence against staff.

Client Agreement

Our Client Agreement ensures transparency and mutual accountability. We establish mutual agreements with all clients outlining responsibilities, expectations, and emergency protocols to ensure seamless security operations.

Service Customization

  • Initial Assessment: We evaluate risks and design a tailored security plan.
  • Periodic Reviews: Adjustments are made based on evolving threats or client needs.

Performance Guarantees

  • Armed Guards: Annual requalification and tactical training.
  • Response Time: Guaranteed reaction times for alarms (e.g., ≤15 minutes in urban areas).
  • Reporting: Detailed incident documentation within 2 hours.

Pricing & Payments

  • Clear Billing: Itemized invoices with no hidden charges.
  • Discounts: 5% reduction for annual prepayments.
  • Overtime Rates: Additional hours are billed transparently.

Dispute Resolution

  • Mediation: Preferred first step for conflicts.
  • Arbitration: Binding resolutions under Ghanaian law if mediation fails.

Quality Assurance

Thor Guard Security is committed to excellence through rigorous quality control measures. Our services undergo regular quality audits, and we maintain ISO 9001 certification for our security management systems.

Personnel Standards

  • Vetting: Comprehensive background checks (criminal, financial, references).
  • Training: 200+ hours of pre-deployment training + monthly refreshers.
  • Performance Tracking: Regular evaluations to maintain high standards.

Service Monitoring

  • Random Checks: Supervisors conduct unannounced site inspections.
  • GPS Tracking: Real-time monitoring of patrol units.
  • Client Feedback: Quarterly surveys to measure satisfaction.

Continuous Improvement

  • Technology Upgrades: Annual investments in AI surveillance and cybersecurity.
  • Benchmarking: Alignment with ISO 18788 (Private Security Operations Standards).
  • Policy Reviews: Annual updates to protocols based on global trends.

Compliance & Accountability

  • Licensing: Full compliance with Ghana’s Private Security Regulation Act.
  • Audits: Regular reviews by the Ghana Police Service.
  • Ethics: Zero tolerance for bribery or misconduct.

Feedback & Redress

  • 24/7 Hotline: Immediate reporting of service issues.
  • Compensation: Service credits for verified failures (e.g., delayed responses).

Implementation & Accessibility

These policies are readily available:

  • Dedicated Page: Accessible at /policies.html.
  • Downloadable PDFs: Clients can save or print full documents.
  • Acknowledgment: Service contracts include a mandatory "I Agree" checkbox.